Refund & Return Policy

Last updated: September 2026

Physical Products — Crystal Bracelets

We offer a 30-day return policy on all crystal bracelet purchases. Items must be returned in their original condition and packaging. To initiate a return, contact support@energyyi.com with your order number.

Return Conditions

• Item must be unused and in original packaging
• Return request must be made within 30 days of delivery
• Return shipping costs are the customer's responsibility
• Once received and inspected, refunds are processed within 5-7 business days

Digital Products — 7-Day Money-Back Guarantee on Deep Readings

BaZi deep readings, Compatibility (HePan) deep readings, I Ching deep readings, and Feng Shui (Space Energy) deep readings are covered by a 7-day, no-questions-asked money-back guarantee. If a deep reading you purchased isn't right for you, contact support@energyyi.com within 7 days of purchase and we will refund you in full — no forms, no hoops.

Other Digital Products

Standard BaZi readings, compatibility analyses, and ZhenYin meditation audio are delivered instantly and are final and non-refundable due to their nature.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no cost to you.

Cancellations

Orders for physical products can be cancelled within 2 hours of purchase if they haven't been processed yet. Contact support@energyyi.com immediately.