Shipping Policy

Last updated: May 2026

Processing Time

Orders are typically processed within 2-3 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Times

• Standard International Shipping: 7-15 business days
• Free Shipping: Available on orders over $99 USD
• Shipping costs for orders under $99 are calculated at checkout based on destination

Tracking

All orders include tracking. You can check your order status anytime using the My Orders button on our website (enter your order email).

International Shipping

We ship worldwide. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Delivery times may vary based on customs processing.

Shipping Partners

We work with reliable international carriers to ensure safe delivery. Typical carriers include YunExpress, 4PX, and local postal services for final delivery.

Lost or Delayed Packages

If your package hasn't arrived within 30 days of shipping, please contact support@energyyi.com. We will investigate and arrange a replacement or refund if the package is confirmed lost.